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All Xanterra operations in Yellowstone are being suspended from Friday, March 20 – through Thursday, May 21 due to concerns surrounding COVID-19. Learn more here.

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Coronavirus Updates

All Xanterra Operations in Yellowstone Closed From Friday, March 20 – Thursday, May 21, 2020. We Will Re-Open Friday, May 22, 2020.

These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are our top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state and local governments.

Given the current recommendations to close bars and restaurants and limit gatherings, we have made the difficult decision to suspend our operations (lodging, campgrounds, dining, and tours) beginning Friday, March 20 at 12:00 pm local time. The temporary closure is anticipated to last through Thursday, May 21, 2020.

This decision was not easy and we recognize the significant impact on your travel plans, but we know that this is the responsible path forward to help slow the spread of the disease.

We are deeply sorry that this pandemic is affecting your visit. We look forward to getting back to normal operations as of Friday, May 22, 2020.

For Guests with Reservations through May 21, 2020

Your reservation has been cancelled and the refund of your deposit is being processed. Due to the volume of refunds, please allow one to two billing cycles for the refund to appear on your statement. To make a new reservation, book online or call 307-344-7311.

For Guests with Reservations Arriving After May 21, 2020

For guests arriving May 22-May 31, 2020: we have waived the 30-day change/cancel fee. However, for cancellations within 7 days of your arrival, a full deposit will be retained.

For guests arriving June 1, 2020 or later-our standard cancelation policies apply.

National Park Service Operations in Yellowstone

As of March 24th, 2020:

Yellowstone National Park and Grand Teton National Park are announcing modifications to operations at the request of local county health officers from Park County, WY, Park County, MT, Teton County, WY, and Gallatin County, MT. The health and safety of our visitors, employees, volunteers, and partners is our number one priority. The National Park Service (NPS) is working servicewide with federal, state, and local authorities to closely monitor the COVID-19 pandemic.

Effective immediately, Yellowstone and Grand Teton national parks are closed to all park visitors until further notice. There will be no visitor access permitted to either park. State highways and/or roads that transcend park/state boundaries and facilities that support life safety and commerce will remain open. Both parks will cooperate on the implementation of the closures. We will notify the public when we resume full operations and provide updates on our website and social media channels.

“The National Park Service listened to the concerns from our local partners and, based on current health guidance, temporarily closed the parks,” said Yellowstone Superintendent Cam Sholly and Grand Teton Acting Superintendent Gopaul Noojibail. “We are committed to continued close coordination with our state and local partners as we progress through this closure period and are prepared when the timing is right to reopen as quickly and safely as possible.”

The parks encourage people to take advantage of various digital tools available to learn about Yellowstone and Grand Teton National Parks. Updates about NPS operations will be posted on (nps.gov/coronavirus). Please check with (nps.gov/yell) and (nps.gov/grte) for specific details about park operations.

Ongoing Actions When Operating

At Yellowstone, the safety of our guests and staff is our #1 priority. It is also the reason behind many of the things that we do on a daily basis.

We anticipate that you may have questions surrounding our efforts to manage coronavirus (COVID-19). Fortunately, Yellowstone’s robust sanitation protocol has been in place for many years. These continuing efforts include:

  • Widespread availability of alcohol-based hand sanitizer in all guest check-in areas, food outlets, cash registers, and tour vehicles
  • Disinfecting hard surfaces in all public areas of our lodges multiple times per day, including restrooms, counters, furniture, room keys, elevators, and telephones
  • Around-the-clock housekeeping of all hotel public areas
  • Daily housekeeping of all hotel guestrooms
  • Replacement of serving utensils when items are refreshed at our restaurants
  • Regularly educating our staff on the importance of (and enforcing adherence to) established policies on handwashing, covering sneezes, and staying home if they are feeling under the weather

We’ve recently enhanced this ongoing regimen with the following:

  • Sanitizing all exterior doorknobs and handles every two (2) hours
  • Sanitizing all guestroom doorknobs daily

We also continue to adopt all reasonably prudent sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Together with you, we will minimize the risk of any illness.