Make Your
Reservation

VIEW/CANCEL
I have an Interagency Access Pass/Senior Pass   [ ? ]

*Do not check this box if you have an Annual Pass.

Guest Services

Welcome to the hub of guest activity. Members of the Guest Services team spend their days helping park guests experience Yellowstone. They provide caring and knowledgeable guidance to our guests, from the first phone call to checkout day. The Guest Services team helps our guests to plan and enjoy their visit to the world’s first national park. The team spans a variety of departments including Front Desk, Reservations, Retail, Activities, Bell & Valet.

Submit My Application

Why Choose a Guest Services Job in Yellowstone?

  • You thrive on working with people and genuinely care about people. No matter what part of our Guest Services team you are in, you will be interacting with a wide diversity of guests and staff daily.
  • You like helping people. Since most guests have never visited Yellowstone, you will be answering their questions and providing a lot of information to help them make the most out of their stay.
  • You are committed to delivering the highest levels of service. We strive to create memorable guest experiences-from the first phone call to Reservations, to checking in at the Front Desk, to purchasing Yellowstone souvenirs in the gift shop.
  • You have a passion for Yellowstone. We want you to share your enthusiasm about the park and help guests find their ultimate Yellowstone experience.

“AWESOME PEOPLE, beautiful surroundings, unforgettable experiences.”

Fun Fact: Each of our 9 gift shops in the park has a theme based on its location. The Roosevelt Lodge gift shop harnesses the spirit of the old west while the Lake Yellowstone Hotel the gift store reflects the hotel’s 1920s decor and grandeur while capturing the lake lifestyle.

“Great people to work with, life-changing experience.”

Yellowstone Jobs: Find Your Role

Members of our Guest Services teams like to have fun. We work hard to celebrate notable achievements and build camaraderie among team members. Plus, there is a wide variety of positions to suit you, whether you are looking to sit and talk on the phone all day, stand at the front desk or behind the counter and assist guests, or support guests by handling their luggage or parking their vehicles.

Interested? There are a variety of positions in our Guest Services team to fit what you are looking for:

Front Desk

Guest Service Agents register guests for their accommodations or make reservations for them at one of the other park locations. They also explain the services and activities at their own location and throughout the park.

Reservations

Reservations agents are our guests’ first impression of the company and park, and they’re key to launching our guests’ incredible (and possibly life-changing) experiences. Reservations agents begin each call with, “Welcome to Yellowstone.” From there, we build dreams.

Retail

Retail Associates in nine gift shops around the park help guests choose items to take home as reminders of their own amazing adventures.

Activities

Our Activity Sales Agents are responsible for providing our guests with accurate and detailed information about various activities throughout the park. They possess the ability to sell these activities to our guests.

Bell & Valet

A Bell Attendant has direct contact with our guests and provides several services such as transportation of luggage to and from rooms, providing information about the location, and providing shuttle service when necessary. Valet Attendants drive guest vehicles from the hotel entrance to a nearby designated parking area.

Search Open Positions

Meet Micky Denton

Micky is a Guest Service Agent at the Lake Hotel. She is originally from Colorado and came to Yellowstone because she wanted a break before becoming an adult. What she loves most about the Yellowstone lifestyle is that everyone is here because they love nature and want to have fun. In her free time, Micky enjoys hiking, lounging on the beach, sitting in the sunroom, and playing cards. One of the passions she’s picked up during her time in Yellowstone is identifying wildflowers. 

Meet Chris Stephenson

Chris is a Bell Porter at the Lake Hotel. He is originally from Washington. His favorite part about the job is the interaction with the guests. He loves being a “vacation ambassador.” In his free time, Chris finds inspiration in nature, particularly seeing the wildlife. His best advice to someone considering a job in Yellowstone is to “forget the outside world…be ready for something magical.” 

Learn More

Reasons to Work in Yellowstone National Park

See how working at Yellowstone can be a life-changing experience!

Read More
Autumn

The Lifestyle

Oh the places you'll go! Learn more about the recreation and perks of living in Yellowstone.

Read More

The Community

Get to know more about the community of people you'll meet, the housing, and the food.

Read More