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Our Winter 2020/21 operations have been modified in order to address current health and safety guidelines. Please click here for more information.

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Winter Package Change Request

Due to health guidelines related to Coronavirus, we have had to modify our winter operations. The changes to our regular winter operations include reduced capacity on our transportation and tours, and the designation of the Old Faithful Snow Lodge for day-use only. As a result, we are unable to offer the Adventure or Lodging & Learning package you’ve currently reserved.  

In light of the situation, we are able to offer a few different alternatives:

  1. Change to a Winter Couples Package based out of the Mammoth Hot Springs Hotel. As someone whose previous package is no longer available, you have an opportunity to move from your cancelled package to the Couples package. Please note that participants in the Winter Couples Package must be 18 years of age or older.
  2. Keep your Mammoth Hotel room from the original package and consider adding tours to enhance a self-guided experience. If you choose this option, we suggest changing it to a Frosty Fun Getaway package (based out of Mammoth Hot Springs Hotel) which includes some built-in discounts, breakfasts, and a Snow Card good for discounts on tours, meals and gifts.
  3. If your plans have changed and your preference would be to cancel your reservation, you can also do that below.

If you wish to request this change (or if you’d like to cancel your reservation), please submit the request by September 28. As there will be limited availability of space in this package, we will process package change requests in the order they are received. Winter Couples Package space will be assigned as available for the package date selected below. Frosty Fun packages will reflect your original package dates. If we cannot accommodate the change, we will email you a cancellation notice.