Social Distancing and Prevention Hygiene
- We are taking all reasonable efforts for social distancing. However, we are not always able to ensure an environment where that is possible at all times.
- Team members are encouraged to help maintain social distancing efforts when they can and are expected to observe community safety standards including, but not limited to: refraining from large gatherings, and any gatherings in common areas/dorm rooms; recreating only on open and maintained trails; frequent hand washing and sanitizing; covering coughs and sneezes, and cleaning and disinfecting your residence. Cleaning and sanitizing supplies are provided in every dorm.
Quarantine is required if:
- An employee has had close contact with someone known to have COVID-19 or suspected of having COVID-19.
- An employee attended a group event, function, or protest where social distancing was not possible or was not practiced (e.g., sporting event as a participant on a team or as an observer, indoor or outdoor concert, rally or parade, funeral, etc.). Exceptions must be approved by risk management PRIOR to the event.
- An employee has traveled internationally within the last two weeks. Note that states/regions /jurisdictions change domestic and international travel quarantine requirements periodically. It is up to the site to ensure they are aware of the current local requirements for compliance. Jurisdictional Orders is a chart with links to relevant state websites.
- Face coverings are required in the following areas:
- Employee buses
- HR check-in
- Uniform room
- Employee dining room (EDR)
- All dorm public areas, including hallways, laundry room, and public spaces
- Employee training
- All work environments, regardless if guest-facing
- Anytime in uniform
- Areas as deemed necessary which are not identified here
- All visitors must wear face coverings while in the indoor public areas of our facilities and in outdoor areas where proper distancing is not possible.
- You are welcome to bring your own (CDC) approved face coverings.
- Personal or homemade face coverings (bandanas, buffs, etc.) should not contain any words or messaging (outside of company-branded masks). Human Resources and Operations personnel can provide guidance on this if there is a question.
- Cloth face coverings should be clean for each shift. They should be doubled over and cover both nose and mouth.
- Employees without their own (CDC) approved face coverings will be provided surgical masks as a temporary use. These will be available in HR upon the employee’s arrival. They will also be distributed via the Housing office to those already in company housing.
- If you need a face covering and do not receive a mask in either of these cases, please ask your supervisor, and they will be able to obtain one. Again, these are intended to be used when you are in one of the areas listed above.
- These masks are not intended to be re-used multiple times. They will need to be replaced as they become wet, soiled, or hard to breathe through (as per CDC guidance).
- Please remember to reference the CDC guidance on wearing face coverings, and understand the intent for wearing them. Masks, social distancing, and frequent hand washing are the biggest lines of defense. We must also resist the temptation to touch our face or the face covering. Thank you for helping us all do our part!
- A daily temperature screening will be required before starting each work shift.
Arrival Safety Standards
At Xanterra your safety is, and always will be, a top priority. That priority is more important than ever in the face of concerns posed by COVID-19. We are very excited about your arrival at Yellowstone National Park and have been working hard to make sure you are provided with safe working conditions. To that end, we would like to share some of the expectations that have been put into place to help maintain a healthy working environment for all.
- We are asking our new hires and returning employees to complete a Health and Travel Declaration prior to departing for the park and at least 72 hours prior to your scheduled arrival date.
- The Travel and Health Declaration form will be emailed to you in advance of your arrival.
- Travel to Yellowstone National Park must be done in a safe and health-conscious manner. Please practice social distancing and prevention hygiene while you travel. Individuals considered at higher risk for severe illness as defined by the CDC should consider their risk factors before traveling to the park to work in the hospitality industry during a pandemic.
- When requested, transportation between Bozeman to Gardiner will be provided. We will require employees to wear face coverings and we will practice social distancing of 6 feet so, we are limiting the number of employees per transportation vehicle.
- Those traveling via our transportation will be required to pass a temperature screening prior to boarding.
- A temperature screening will be conducted prior to check-in at Gardiner Human Resources. Face coverings are required while processing through Human Resources and the Uniform Room, while at work, and while on property in communal areas.
- If you have a temperature of 100.4 degrees or higher or display any COVID-19 symptoms, you will not be allowed to check-in at your location or to board company transportation in order to reach the check-in location, and should seek medical attention immediately.
- You will be required to find housing at your own cost until you are symptom-free for 72 hours.
- To qualify to come to the property and to attend orientation, you must meet the following criteria: be fever-free for 72 hours (3 days) without the use of medications that reduce fevers, AND, have had symptom improvement, AND have had at least 10 days pass since the onset of your symptoms.
- Also, possible self-quarantine measures may be initiated if you have been in close contact with someone who has been diagnosed with COVID-19. Quarantine/isolation space on property is very limited and is generally restricted to current employees. The safety of our current and arriving employees is paramount, and no exceptions will be made if you arrive at your location and you are sick with COVID-19 symptoms.
- If you are sick with COVID-19-like symptoms, or if you have had close contact with someone diagnosed with COVID-19, within 14 days prior to your scheduled arrival date, please contact Human Resources prior to your departure as your check-in may be delayed.
- We encourage you to bring and utilize your own face covering.
- Employees without their own (CDC) approved face coverings will be provided surgical masks as a temporary use.
For more information on arrival and check-in procedures, please reach out to Human Resources.
Training is a critical component of your experience as an employee in Yellowstone. Our training can be described in three areas: universal, job-specific, and management training. Universal training covers a wide variety of topics that are common to all employees and departments. Job-specific training focuses on the skills you need to be confident and successful in your daily work in Yellowstone. Management training develops and builds an employee’s skills as a manager. All training includes processes and procedures that have been developed for specific areas with the employee’s safety and the safety of our guests in mind.
NEW for 2020/2021!: Learning & Development offers Universal training online for all returning employees. Also, look for online training components for job-specific and management classes, as well.
When attending classes in person:
- Temperatures will be taken at the door.
- Face coverings will be required to be worn during training at all times.
- Maintain social distancing at all times.
- Class size will be limited by current regulations, and participants will be spaced appropriately.
For more information on training, please reach out to your manager or the Training Delivery Manager, Katie Mangett. firstname.lastname@example.org
For assistance with online classes, please contact Jessi Gerdes at email@example.com
- The National Park Service has mandated that, for the time being, company housing will be limited to one resident per room.
- No more than 2 people may be in a dorm room at a time.
- No guests will be allowed in employee residences.
- Groups of 10 people or less will be allowed in public spaces if there is adequate space for 6 feet of separation between them.
For more information on housing, please reach out to your Residence Coordinator or HR/Housing Manager.
Employee Dining Room
The EDR will be open for seasonal employees to come and get their meals to-go.
- Everyone must wear a face covering while picking up their food in the EDR. This includes while waiting in line, at the service counter, in the beverage area, and while exiting.
- Social distancing must be maintained while in the EDR.
- Only 2 employees allowed at the serving line at one time
- Only 1 employee at a time in the beverage area
- Employees are required to use a new, clean disposable cup for every beverage.
- Refills must also be in a new, clean disposable cup every time.
- Employees are not allowed to fill personal drink bottles or cups.
- Please do not move tables or chairs in the dining area – even if you are traveling with someone
- Sanitize table area after use
- All meals will be served as take-out. Sit-in dining is available, space available, for on duty employees.
- Until further notice, only seasonal employees living in company housing or paying for the meal plan will be allowed in the EDRs (unless their job requires it i.e., maintenance).
For more information on employee dining, please reach out to your Employee Dining Room Manager.
Mammoth and Old Faithful Pubs will be take-out only. Hours and menus will vary by pub. Opening dates for winter TBD.
YCERP is aiming to offer the following this winter season
- Weekly movie nights in the rec center @ Mammoth
- Weekly craft/painting nights in rec center which will include 3 Paint By Numbers events – similar to paint & sips but there’s no instructor and you can go at your own pace
- Tie-dye (we have white YNP Staff triple-layer face masks to dye for these events)
- Planting projects (paint/decorate the pot first and then plant a plant in it)
- Weekly Mario Kart or Smash Bros tournaments on the big screen
- More wellness-focused activities
- Book Club
- Journal prompts (possibly a journaling circle to talk about the prompt – similar to a book club)
- 2 Building Resilience workshops for your mental/emotional well-being
- Zoom classes (yoga, circuit training, iRest)
New for this winter – Yellowstone Ski Club!
- Similar to hike club
- Pay $10 and get a YSC neck gaiter at sign up
- Reach 75 miles in the season you sign up and receive a YSC patch
- Reach 200 miles in your lifetime and get a YSC t-shirt
Coach trips have also been scheduled!
NOT happening this year:
- Targhee ski trip
- Winter shirts or hoodies
- Basketball or volleyball
- Pub tournaments
- Seminars (as of now)
Regardless of the activity, employees should always adhere to social distancing, cleanliness/sanitation guidelines, and other best practices outlined by the CDC and health department. For more information on employee recreation, please visit YCERPs website.
- The business shuttle will be offered this winter on Tuesday and Wednesday
- Day trips to West Yellowstone for Snow Lodge staff are in the works. Stay tuned for dates and details.
- The Post Office in Mammoth is currently open.
- The Post Office in Old Faithful will be closed for the winter season.
- The Medcor clinic at Mammoth is currently open.
- The Medcor clinic at Old Faithful will be closed for the winter season.
- The Medcor clinic at Lake will be closed for the winter season.
- All employees have 24/7 access to the LiveHealthOnline (or call 800- 337-4770) where you can visit with a doctor or psychologist online. Cost is $59 if not enrolled in a Xanterra Health Plan. Employees enrolled in Aflac also have 24/7 access to Telemedicine, where you can request a medical consultation via webcam, app, or phone.
- The Employee Assistance Program (EAP) offers employees and their household members free and confidential resources 24/7 to help balance work and life. EAP is also available to all Xanterra employees. Call (800) 272-2727 or visit www.workhealthlife.com/Standard3 for online resources.