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Health & Safety

(Update as of 8/3/20) 

As part of our commitment to provide a safe environment for our employees and customers, we have made the decision to require all visitors to wear face coverings while in the indoor public areas of our facilities and in outdoor areas where proper distancing is not possible. These areas include, but are not limited to lobbies, hallways, gift shops, restaurants, offices, indoor/outdoor queueing lines, and sightseeing vehicles and boats. We thank you for your understanding and compliance.

The National Park Service has re-opened Yellowstone. All park entrances (Montana and Wyoming) are open. More information on the NPS re-opening plan can be found here.

These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are our top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state, and local governments.

Within the parameters of current public health and NPS guidelines, we have begun a phased approach for opening our operations. Details on our Summer 2020 operations can be found below.

Summer 2020 Operation Overview

*Opening dates are subject to change based on future conditions and public health guidance

Lodging

At this time, a limited number of rooms are open at: Lake Hotel (Standard rooms), Canyon Lodge (Standard, Superior, Suites), Old Faithful Snow Lodge (Premium rooms), and Mammoth Hot Springs Hotel (Premium rooms), and Old Faithful Inn (East Wing Premium, Superior, and Suites). In addition, cabins with private bath are open at: Mammoth Hot Springs Hotel, Old Faithful Lodge, Old Faithful Snow Lodge, Lake Yellowstone Hotel, Lake Lodge, Canyon Lodge.  Note: the lobby of the Old Faithful Inn will remain closed. Grant Village and Roosevelt Lodge are closed for 2020.

Campgrounds are open at: Madison, Bridge Bay, Grant Village, and Canyon. Due to public health guidelines, campground shower facilities are not available until further notice. Fishing Bridge RV Park will remain closed through fall of 2021.

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Old Faithful Snow Lodge Geyser Grill

Dining

Select dining outlets are open with “take out” options initially: Mammoth Terrace Grill, Old Faithful Geyser Grill, Old Faithful Lodge Bake Shop, Old Faithful Lodge Cafeteria, Wylie’s Canteen at Lake Lodge, Lake Lodge Lobby Bar, Grant Village Dining Room, Canyon Lodge Eatery, Old Faithful Snow Lodge Obsidian Dining Room. We are not able to offer dining room seating at this time.

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Family bike riding at old faithful

Tours, Activities, and Shopping

There are some in-park tours and activities that are available Summer 2020 including bike rentals at Old Faithful, horseback rides at Canyon Lodge, charter fishing and sightseeing trips and boat rentals on Yellowstone Lake. We will not be offering road-based tours, Scenicruise tours, Stagecoach rides, or the Old West Cookout.

Our inviting in-park gift shops are open as well at Mammoth Hotel, Old Faithful Snow Lodge, Old Faithful Lodge, Lake Yellowstone Hotel, Canyon Lodge, Lake Lodge, and Madison Campground.

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Yellowstone National Park Lodges Health & Safety Program

As a company that has operated for over 150 years in some of the most beautiful places on earth, we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.

As we navigate these new and interesting times, we are evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. This page on our website will be a resource to understand all of the practices we have in place regarding the health and safety of our employees and guests. We look forward to welcoming you to the magical place that we are fortunate enough to call home.

Working with Experts

We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor the situation on a regional level. Together with our internal Health & Safety Team, Xanterra is also consulting with health experts to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.

What are We Doing to Keep Employees and Guests Safe?

At Yellowstone, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. We are addressing each area of our business with a Health & Safety Team from the Xanterra Corporate Office, working in concert with our management teams in the field at each of our locations. The cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra brands.

These ongoing efforts include:

  • Physical Distancing: Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, and dining outlets. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees.
  • Ongoing Cleaning: Xanterra is exercising increased vigilance in cleaning public spaces and disinfecting hard surfaces at all of our operations including but not limited to lobbies, registration, restrooms, counters, furniture, room keys, elevators, telephones, guest check-in areas, food outlets, cash registers, and tour vehicles. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and bloodborne pathogens. Our Corporate Supply Chain Management Team is working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies.
  • Hand Sanitizer: Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, restaurant entrances, and exercise areas.
  • Guest Rooms: Standardized company cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including TV remote controls (where available), toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks and luggage racks. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and blood borne pathogens. All bed linen and laundry will be changed and continue to be washed according to COVID-19 Interim Guidance put forth by the Association for Linen Management (ALM) and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. Additionally, Xanterra Travel Collection has implemented the following in-room procedures at Yellowstone National Park Lodges for the safety of our guests and employees:
    • In-room coffee and coffeemakers are no longer available.
    • Paper cups, notepads, pens, magazines, and guest service directories have been removed.
    • Stay-over housekeeping service is not available.
    • Extra pillows and blankets have been removed from rooms. Complimentary extra towels, pillows, notepads, pens, and cribs are available and can be requested at the Front Desk.
    • Public ice machines will not be available.
    • Campground showers will not be available.
  • Employee Training: All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security. Employee pre-shift meetings will be conducted in areas that allow for appropriate physical distancing between employees. Hand sanitizer will be available at appropriate key locations and employees will be required to wash their hands after clocking in and throughout their workday.
  • Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and CDC guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering guest areas will be provided a face covering and will be required to wear it while working. Gloves will be provided to employees whose responsibilities require them as determined by our Health & Safety Team in consultation with medical experts. This includes housekeeping, other public area attendants and security officers in direct contact with guests.

Response Plan

Xanterra takes great pride in our company safety and health record. Still, in these times we may find that we have to respond to a case of COVID-19 in our community. Every location within the company initiated an Incident Response Team very early in the COVID-19 event. These teams have worked tirelessly to keep our communities safe and return to business in a responsible manner. These teams all have detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies and consultation with experts to create a safe environment.

Book and Travel with Confidence

In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 7 days in advance of arrival and receive a full refund. More good news: when making a reservation, we only require a deposit for the first night’s room and tax for each separate hotel/lodge of your stay.

Should you have any questions or concerns, feel free to give us a call at 307-344-7311. We look forward to showing you A World of Unforgettable Experiences during your stay.