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Health & Safety

Important Update (10/10/20)

Old Faithful Snow Lodge to Close on October 13, 2020

Due to recent incidences of Covid-19 sourced in the Old Faithful area,  and out of an abundance of caution, we will close our Old Faithful Snow Lodge operations on Tuesday, October 13. This includes the rooms, food services and gift shop at Old Faithful Snow Lodge.

Xanterra Travel Collection is committed to the health and safety of our guests and employees, and our proactive safety protocols will remain in effect while the Old Faithful Snow Lodge operations are open. Any employees who have tested positive or have presented symptoms will be quarantined per CDC and local public health guidelines. As part of the contact tracing process, employees who have been known to interact with those individuals will be contacted by the local health department and quarantined as necessary.

Those guests with in-house reservations, or arriving on or before Tuesday, October 13, will be able to keep their rooms until Tuesday morning.

Those guests with reservations for stays that include Tuesday, October 13 or later can request a relocation to the Mammoth Hot Springs Hotel (if space is available*) by completing this online request form. Otherwise, those reservations will be automatically cancelled and the refunds processed. If preferred, reservations can be cancelled immediately online here.  *Please note there is very little availability at Mammoth at this time.

For those who can’t be accommodated in the park, but would still like to stay in the Yellowstone area, we suggest contacting the chambers of commerce in Cody, WYJackson, WYWest Yellowstone, MTCooke City/Silver Gate MT, or Gardiner, MT for information on lodging in those gateway communities.

For those guests who have some flexibility with their travel plans, Xanterra has some rare availability at the Grand Canyon as well as the Grand Canyon Railway and Hotel, and we are currently offering 30% off for many dates this fall.  We also have availability at the recently refurbished Oasis at Death Valley. You can find more information on other opportunities here.

We regret that our guests’ original plans were not able to materialize and thank you all for your understanding.

understanding.

(Please note that the Snow Lodge will be open for day use only (food and gift shop) for the winter season. No winter lodging will be available in the Old Faithful area.)

IMPORTANT UPDATE (10/6/2020)

Due to recent incidences of Covid-19 sourced at Madison Campground,  and out of an abundance of caution, we will close Madison Campground on Sunday October 11, one week early.

Those reservations scheduled to arrive on October 11 or later will be cancelled and automatically refunded.

If you wish to consider other camping options, information on other Yellowstone National Park campgrounds can be found here. Information on U.S. Forest Service campgrounds near Yellowstone can be found here.

We’re very sorry for the inconvenience and thank you for your understanding.

As a company that has operated for over 150 years in some of the most beautiful places on earth, we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.

As we navigate these new and interesting times, we are evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. This page on our website will be a resource to understand all of the practices we have in place regarding the health and safety of our employees and guests.

We look forward to welcoming you to the magical place that we are fortunate enough to call home.

What to Expect When You Arrive

Due to ongoing safety measures, guests arriving Summer 2020 to stay with us should expect to experience the following:

  • All visitors are required to wear face coverings while in the indoor public areas of our facilities and in outdoor areas where proper distancing is not possible. These areas include, but are not limited to lobbies, hallways, gift shops, restaurants, offices, indoor/outdoor queueing lines, and sightseeing vehicles and boats. We thank you for your understanding and compliance.
  • A limited number of rooms and cabins are open.
  • Select dining outlets are open with “take out” options only at this time. Based on current public health guidelines, we are not able to offer dining room seating.
  • Our gift shops will be open, but operating under social distancing measures and in accordance with the health and safety standards listed below.
  • Certain items (such as coffee makers, decorative pillows and blankets, ice machines, and all paper products) have been removed. Stay-over housekeeping service is not available.
  • Dates and services are subject to change based on future conditions and public health guidance.
  • For the latest information about Yellowstone National Park, please visit the National Park Service’s website.

In addition, our Winter 2020/21 operations have been modified in order to address current health and safety guidelines. Mammoth Hot Springs will be open this winter with overnight accommodations; food service; gift shop; and day tours to Old Faithful, Canyon, Norris Geyser Basin and Lamar Valley. Old Faithful Snow Lodge will be operated as day-use only, offering food service and a gift shop. No overnight accommodations will be offered at Old Faithful for this winter season.

Working with Experts

We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor the situation on a regional level. Together with our internal Health & Safety Team, Xanterra is also consulting with health experts to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.

What are We Doing to Keep Employees and Guests Safe?

At Yellowstone, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. We are addressing each area of our business with a Health & Safety Team from the Xanterra Corporate Office, working in concert with our management teams in the field at each of our locations. The cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra brands.

These ongoing efforts include:

  • Physical Distancing: Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, and dining outlets. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees.
  • Ongoing Cleaning: Xanterra is exercising increased vigilance in cleaning public spaces and disinfecting hard surfaces at all of our operations including but not limited to lobbies, registration, restrooms, counters, furniture, room keys, elevators, telephones, guest check-in areas, food outlets, cash registers, and tour vehicles. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and bloodborne pathogens. Our Corporate Supply Chain Management Team is working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies.
  • Hand Sanitizer: Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, restaurant entrances, and exercise areas.
  • Guest Rooms: Standardized company cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including TV remote controls (where available), toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks and luggage racks. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and blood borne pathogens. All bed linen and laundry will be changed and continue to be washed according to COVID-19 Interim Guidance put forth by the Association for Linen Management (ALM) and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. Additionally, Xanterra Travel Collection has implemented the following in-room procedures at Yellowstone National Park Lodges for the safety of our guests and employees:
    • In-room coffee and coffeemakers are no longer available.
    • Paper cups, notepads, pens, magazines, and guest service directories have been removed.
    • Stay-over housekeeping service is not available.
    • Extra pillows and blankets have been removed from rooms. Complimentary extra towels, pillows, notepads, pens, and cribs are available and can be requested at the Front Desk.
    • Public ice machines will not be available.
    • Campground showers will not be available.
  • Employee Training: All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security. Employee pre-shift meetings will be conducted in areas that allow for appropriate physical distancing between employees. Hand sanitizer will be available at appropriate key locations and employees will be required to wash their hands after clocking in and throughout their workday.
  • Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and CDC guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering guest areas will be provided a face covering and will be required to wear it while working. Gloves will be provided to employees whose responsibilities require them as determined by our Health & Safety Team in consultation with medical experts. This includes housekeeping, other public area attendants and security officers in direct contact with guests.

Response Plan

Xanterra takes great pride in our company safety and health record. Still, in these times we may find that we have to respond to a case of COVID-19 in our community. Every location within the company initiated an Incident Response Team very early in the COVID-19 event. These teams have worked tirelessly to keep our communities safe and return to business in a responsible manner. These teams all have detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies and consultation with experts to create a safe environment.

Book and Travel with Confidence

In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 7 days in advance of arrival and receive a full refund. More good news: when making a reservation, we only require a deposit for the first night’s room and tax for each separate hotel/lodge of your stay.

Should you have any questions or concerns, feel free to give us a call at 307-344-7311. We look forward to showing you A World of Unforgettable Experiences during your stay.