(Update as of 7/9/20)
As part of our commitment to provide a safe environment for our employees and customers, we have made the decision to require all visitors to wear face coverings while in the indoor public areas of our facilities and in outdoor areas where proper distancing is not possible. These areas include, but are not limited to lobbies, hallways, gift shops, restaurants, offices, indoor/outdoor queueing lines, and sightseeing vehicles and boats. We thank you for your understanding and compliance.
The National Park Service has re-opened Yellowstone. All park entrances (Montana and Wyoming) are open. More information on the NPS re-opening plan can be found here.
These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are our top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state, and local governments.
Within the parameters of current public health and NPS guidelines, we have begun a phased approach for opening our operations. Details on our Summer 2020 operations can be found below.
*Opening dates are subject to change based on future conditions and public health guidance
At this time, a limited number of rooms are open at: Lake Hotel (Standard rooms), Canyon Lodge (Standard, Superior, Suites), Old Faithful Snow Lodge (Premium rooms), and Mammoth Hot Springs Hotel (Premium rooms starting July 17), and Old Faithful Inn (East Wing Premium, Superior, and Suites starting July 24). In addition, cabins with private bath are open at: Mammoth Hot Springs Hotel, Old Faithful Lodge, Old Faithful Snow Lodge, Lake Yellowstone Hotel, Lake Lodge, Canyon Lodge. Note: the lobby of the Old Faithful Inn will remain closed. Grant Village and Roosevelt Lodge are currently closed but may reopen in 2020 if conditions allow.
Campgrounds are open at: Madison, Bridge Bay, Grant Village, and Canyon. Due to public health guidelines, campground shower facilities are not available until further notice. Fishing Bridge RV Park will remain closed through fall of 2021.
Select dining outlets are open with “take out” options initially: Mammoth Terrace Grill, Old Faithful Geyser Grill, Old Faithful Lodge Bake Shop, Old Faithful Lodge Cafeteria, Wylie’s Canteen at Lake Lodge, Lake Lodge Lobby Bar, Grant Village Dining Room, Canyon Lodge Eatery. We are not able to offer dining room seating at this time.Learn More
There are some in-park tours and activities that are available Summer 2020 including bike rentals at Old Faithful, horseback rides at Canyon Lodge, charter fishing and sightseeing trips and boat rentals on Yellowstone Lake. We will not be offering road-based tours, Scenicruise tours, Stagecoach rides, or the Old West Cookout.
Our inviting in-park gift shops are open as well at Mammoth Hotel, Old Faithful Snow Lodge, Old Faithful Lodge, Lake Yellowstone Hotel, Canyon Lodge, Lake Lodge, and Madison Campground.
As a company that has operated for over 150 years in some of the most beautiful places on earth, we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.
As we navigate these new and interesting times, we are evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. This page on our website will be a resource to understand all of the practices we have in place regarding the health and safety of our employees and guests. We look forward to welcoming you to the magical place that we are fortunate enough to call home.
We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor the situation on a regional level. Together with our internal Health & Safety Team, Xanterra is also consulting with health experts to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.
At Yellowstone, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. We are addressing each area of our business with a Health & Safety Team from the Xanterra Corporate Office, working in concert with our management teams in the field at each of our locations. The cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra brands.
These ongoing efforts include:
Xanterra takes great pride in our company safety and health record. Still, in these times we may find that we have to respond to a case of COVID-19 in our community. Every location within the company initiated an Incident Response Team very early in the COVID-19 event. These teams have worked tirelessly to keep our communities safe and return to business in a responsible manner. These teams all have detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies and consultation with experts to create a safe environment.
In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 7 days in advance of arrival and receive a full refund. More good news: when making a reservation, we only require a deposit for the first night’s room and tax for each separate hotel/lodge of your stay.
Should you have any questions or concerns, feel free to give us a call at 307-344-7311. We look forward to showing you A World of Unforgettable Experiences during your stay.