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Health & Safety

As a company that has operated for over 150 years in some of the most beautiful places on earth, we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.

As we navigate these new and interesting times, we are evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. This page on our website will be a resource to understand all of the practices we have in place regarding the health and safety of our employees and guests.

We look forward to welcoming you to the magical place that we are fortunate enough to call home.

What to Expect When You Arrive

In our effort to ensure our services are in compliance with current local public health guidelines, guests staying with us should expect the following:

  • All visitors are required to wear CDC-compliant masks  while in the indoor public areas of our facilities, in tour vehicles, and in outdoor areas where proper distancing is not possible. These areas include, but are not limited to lobbies, hallways, gift shops, restaurants, offices, indoor/outdoor queueing lines, and sightseeing vehicles and boats. We thank you for your understanding and compliance.
  • Rooms and cabins will be available based on current health guidelines and seasonal schedules.
  • Certain in-room amenities (such as coffee makers, decorative pillows and blankets, ice machines, and all paper products) have been removed. Stay-over housekeeping service is not available.
  • Select tours will be available based on seasonal schedules and subject to health guidelines. Details on available tours and related health and safety guidelines can be found here.
  • Select dining outlets will be open with dine-in and take-out service.
  • Select gift shops will be open, but operating under social distancing measures and in accordance with the health and safety standards.
  • Dates and services are subject to change based on future conditions and public health guidance.
  • For the latest information about Yellowstone National Park, please visit the National Park Service’s website. In addition, visitors may also want to check travel guidelines in Wyoming, Montana, and Idaho prior to traveling.

Working with Experts

We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor the situation on a regional level. Together with our internal Health & Safety Team, Xanterra is also consulting with health experts to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.

What are We Doing to Keep Employees and Guests Safe?

At Yellowstone, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. We are addressing each area of our business with a Health & Safety Team from the Xanterra Corporate Office, working in concert with our management teams in the field at each of our locations. The cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra brands.

These ongoing efforts include:

  • Physical Distancing: Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, and dining outlets. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees.
  • Ongoing Cleaning: Xanterra is exercising increased vigilance in cleaning public spaces and disinfecting hard surfaces at all of our operations including but not limited to lobbies, registration, restrooms, counters, furniture, room keys, elevators, telephones, guest check-in areas, food outlets, cash registers, and tour vehicles. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and bloodborne pathogens. Our Corporate Supply Chain Management Team is working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies.
  • Hand Sanitizer: Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, restaurant entrances, and exercise areas.
  • Guest Rooms: Standardized company cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including TV remote controls (where available), toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks and luggage racks. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and blood-borne pathogens. All bed linen and laundry will be changed and continue to be washed according to COVID-19 Interim Guidance put forth by the Association for Linen Management (ALM) and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. Additionally, Xanterra Travel Collection has implemented the following in-room procedures at Yellowstone National Park Lodges for the safety of our guests and employees:
    • In-room coffee and coffeemakers are no longer available.
    • Paper cups, notepads, pens, magazines, and guest service directories have been removed.
    • Stay-over housekeeping service is not available.
    • Extra pillows and blankets have been removed from rooms. Complimentary extra towels, pillows, notepads, pens, and cribs are available and can be requested at the Front Desk.
    • Public ice machines will not be available.
    • Campground showers will not be available.
  • Tour Vehicles: 
    • All tour passengers are required to wear a CDC-compliant face covering.
    • All tour passengers will receive temperature checks prior to boarding (temperature must be below 100.4 F).
    • Specific seats will be assigned in each vehicle in order to maintain appropriate distancing between different passengers/social bubbles.
    • If all passengers in a tour vehicle are from the same social bubble no separation is necessary and the vehicle may operate at full capacity.
    • Passengers shall remain seated throughout the ride and must enter and exit in an orderly fashion to facilitate distancing and proper seating.
    • We have added plexi-glass barriers between each row of seats and to separate the driver.
    • Driver and passengers are not allowed to eat or drink on the vehicle.
  • Employee Training: All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security. Employee pre-shift meetings will be conducted in areas that allow for appropriate physical distancing between employees. Hand sanitizer will be available at appropriate key locations and employees will be required to wash their hands after clocking in and throughout their workday.
  • Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and CDC guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering guest areas will be provided a face covering and will be required to wear it while working. Gloves will be provided to employees whose responsibilities require them as determined by our Health & Safety Team in consultation with medical experts. This includes housekeeping, other public area attendants and security officers in direct contact with guests.

Response Plan

Xanterra takes great pride in our company safety and health record. Still, in these times we may find that we have to respond to a case of COVID-19 in our community. Every location within the company initiated an Incident Response Team very early in the COVID-19 event. These teams have worked tirelessly to keep our communities safe and return to business in a responsible manner. These teams all have detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies and consultation with experts to create a safe environment.

Book and Travel with Confidence

In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 7 days in advance of arrival and receive a full refund. More good news: when making a reservation, we only require a deposit for the first night’s room and tax for each separate hotel/lodge of your stay.

Should you have any questions or concerns, feel free to give us a call at 307-344-7311. We look forward to showing you A World of Unforgettable Experiences during your stay.