Reservation Policies

You can quickly and efficiently make a reservation or check availability online or you can talk with one of our knowledgeable reservations agents:

Toll-free within the U.S. 866-GEYSERLAND (866-439-7375)
Outside the U.S. 307-344-7311

For same-day reservations or to reach a lodge guest (when in-park operations are open) 307-344-7901

Reservations Office Hours (Mountain Time)

Central Reservations Hours of Operation
Daily – 7:00 a.m. to 7:00 p.m., Mountain Time

Note: The reservations office is closed on Thanksgiving, Christmas, New Year’s Day, and will close at 12:00pm on the day prior to each of these holidays.

Advance Reservations

PLEASE NOTE THAT OUR ADVANCE RESERVATION WINDOW CHANGED BEGINNING WITH SUMMER 2023 STAYS.

Beginning with April 2023, the process for booking advance reservations for Yellowstone lodging changed to accept reservations for stays up to 13 months in advance*. Specifically, on the 5^th of each month, we’ll begin accepting reservations for the same entire month of the following year. For example, on April 5, 2022, guests will be able to make Yellowstone reservations for applicable dates and properties from April 1 through April 30, 2023. On May 5, 2022, guests will be able to make reservations for May 1 through May 31, 2023, and so on.

Note: Reservations for packages, activities, and dinner will not follow the same schedule. Sign-up for our email mailing list to be informed or follow our website for updates.

Winter 2022/2023 (Dec 2022-Mar 2023) reservations opened on March 15, 2022. Future winter seasons will also follow the 13-month reservations window.

* Please note, guests whose intended lodging or campground reservation arrives in the 13^th month may extend their stay by up to 4 additional continuous nights into the 14^th month, in the same lodge/campground for the same room/site type. For example, if May is the 13^th month, a reservation arriving on/before May 31 can be reserved to include up to 4 nights in June, checking out on/before June 5 in the same lodge/campground and same room/site type. Stays extending beyond the 4^th night of the 14^thmonth will need to be reserved when that month is opened with the rolling 13-month schedule.

Dinner Reservations

Dinner reservations are required in winter for the Old Faithful Snow Lodge and Mammoth Hot Springs and summer for the Old Faithful Inn, Lake Yellowstone Hotel and Grant Village. Priority for dinner reservations is given to hotel guests. Dinner reservations can be made online or by calling 307-344-7311. Dinner reservations are not accepted at our other dining facilities. Breakfast and lunch are on a first-come, first-seated basis throughout the park. Attire is casual in all park facilities.

Travel Agent Reservations

We accept travel agent reservations for individual travel parties. However, please be advised that we do not pay commissions or offer net rates to travel professionals. Group reservations should be made through our Group Reservations Sales Office.

Your deposit guarantees the first night’s room rate. Any increases to the room rate after your reservation is confirmed will apply to all additional room nights. Any modifications to your reservation(s) may result in the entire stay being subject to the new applicable rate.

Unless otherwise noted, the rates apply per room, per night, based on double occupancy. Extra adult charges apply. Children 11 and under stay free when accompanied by an adult.

Rates do not include 14.33% room tax. Taxes and surcharges are subject to change. All room rates are subject to applicable taxes and/or surcharges.

Rates are stated in U.S. dollars.

Online Payment Methods
We accept Visa, MasterCard, Discover, American Express, Carte Blanche, JCB and Diners Club.

Deposits
A deposit of the first night’s rate at each location is required at time of reservation. Advance deposits are payable by check, money order, or major credit card. We accept Visa, Master Card, Discover, American Express, Carte Blanche, JCB and Diners Club.

For Getaway Packages, 50% of package cost is due at time of booking with remaining balance due upon arrival.

For Lodging & Learning and Adventure Packages, 50% of package cost is due at time of booking with balance due 30 days prior to arrival. If booking is made within 30 days of arrival, 100% of package cost is due at time of booking.

Park Fees
Park entrance fees are not included in your reservation and payable upon arrival at the park entrance. Please call the National Park Service at 307-344-7381 for more information or visit online.

Lodging Policies

• The majority of our rooms are available to book via our online reservation system.
• All rooms and facilities are non-smoking.
• Lodging rates are per night, for up to two adults and do not include tax or utility fee.
• Rates and dates are subject to change.
• Extra adult in room is $19 per night.
• There must be an adult (18 years or older) or emancipated minor in each room.
• Room occupancy is limited to the bedding configuration of the room reserved.
• Children 11 and under stay free.
• Special room requests are not guaranteed. We will make every effort to accommodate special requests.
• Accessible accommodations are available on a limited basis and may be reserved by contacting our reservations office at 307-344-7311.
• Cooking is prohibited in all accommodations.
• Reservations for individuals may be made for up to 9 rooms.
• Ten or more rooms for the same stay is considered a Group and these requests may be submitted to our Yellowstone Group Sales office (307-344-5282).

Camping Policies

• Fishing Bridge RV Park is limited to hard-sided units only
• Special site requests are not guaranteed. We will make every effort to accommodate special requests. National Park Service regulations require camping equipment to fit in designated sites. When making your reservation online be sure to book a site that will accommodate your camping equipment. For non-tent campers, you must book a site that will accommodate the total combined length of your vehicle and camping equipment. When calling to make a reservation be prepared to give the size of tent (in feet and inches) or the size of your RV and any tow or towed vehicle separately (e.g the size of your truck in addition to the size of your trailer when fully open.)
• Camping limits of 14 days are in effect from July 1st to Labor Day, and 30 day limits from the day after Labor Day to June 30th (excluding Fishing Bridge RV Park).
• Reservations for individuals may be made for up to 9 sites*.
• If you arrive at the campground/RV Park with equipment different than that for which you have a reservation, we may not have a site available that will accommodate you. Most campsites in Yellowstone will not accommodate units over 40 feet.
• There must be an adult (18 years or older) or emancipated minor per campsite.
• If you are an organized group, (church, Boy Scouts, school, university, etc.) you must reserve a group site. Groups are not permitted to stay in individual sites.
• Late Arrivals: For guests who may arrive outside of our usual business hours, your reserved site information will be available via a posted envelope on the Registration Building window. The next morning, please stop by the Registration Building again to complete the check-in process.
• The delivery or pick-up of out-of-park RVs or other camper unit rentals is prohibited.

Activity Policies

• Activities reservations require full payment at the time of booking.
• Guaranteed activity reservations will be held up to the scheduled check-in time. In the event of a cancellation, 30 days notice is required to receive a full refund.
• Please allow adequate in-park travel time. Guests arriving after the scheduled activity check-in time will not be allowed to participate.
• Please be prepared for Yellowstone’s changing weather conditions. Warm, sunny days can turn cool and rainy – please carry rain gear and/or a jacket for your safety and comfort. Scheduled activities may be canceled due to inclement weather or trail conditions

• Lodging and Camping reservations
  • A 30-day notice is required to receive a full refund of your deposit amount. A $25 non-refundable fee will be charged for any changes or cancellations that occur less than 30 days prior to arrival or during your stay. For cancellations within 7 days of your summer arrival and 14 days of your winter arrival, full deposit will be retained.
• Getaway Packages
  • Changes or cancellations that occur within 30 to 14 days of arrival will receive a full refund of the deposit amount, less a $25 non-refundable reservations fee. Changes or cancellations that occur within 14 days of arrival will result in full forfeiture of the deposit amount.
• Adventure and Lodging & Learning Packages
  • Changes or cancellations made between 30-60 days will result in 50% forfeiture of package cost.  Changes or cancellations made within 30 days of arrival result in 100% forfeiture of package cost.

View or Cancel an Existing Reservation

No Shows

Confirmed reservations will be held for late arrival on the first night of your stay. If you fail to arrive or contact us at 307-344-7901 by 10:00 am of the next day, your entire park reservation will be canceled and applicable cancellation fees applied.

Refund Payments

Refunds for reservations will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, we will credit the same account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the cancelled date.

Travel Insurance

You may wish to purchase of travel insurance to help protect you against financial loss if you must cancel or interrupt your trip due to unforeseen circumstances. Please note, refunds will not be issued for cancellations within the acceptable cancellation window due to inclement weather or other travel disruptions. We do not offer travel insurance and suggest you to research travel insurance services to best meet your needs.

Lodging Check-in/out Time

Check-in time: 4:00pm
Check-out time: 11:00am

Camping Check-in/out Time

Check-in time: 1:00pm
Check-out time: 11:00am

Late Arrivals: For guests who may arrive outside of our usual business hours, your reserved site information will be available via a posted envelope on the Registration Building window. The next morning, please stop by the Registration Building again to complete the check-in process.

Firearms in the Park

Federal law prohibits firearms in certain facilities in this park (such as visitor centers, government offices, etc.) Company policy also prohibits firearms from all Xanterra-operated facilities, hotels, restaurants, tours, activities, etc.

More information on park regulations can be found here.

Pets

A maximum of two pets (dogs and cats only) are permitted in designated cabin units only. Pets (with the exception of service dogs) are not allowed on buses or snowcoaches; this is a federal law. Pets are not allowed on trails or in the backcountry.
Learn more

Connectivity in the Park

In Yellowstone, televisions, radios, and air conditioning are not available. Limited complimentary internet is available at Canyon, Grant Village, Lake, Mammoth and Old Faithful. In-room phones are not available at all locations. Cell phone coverage is very limited throughout the park.

Road Reports

Please be aware that some park entrances and roads may be closed during your visit due to inclement weather, road projects, or seasonal opening/closing preparations. For the latest park road information, please contact the National Park Service at 307-344-7381 or visit the following websites:

• Seasonal Road Opening and Closing Dates
• Road Construction Delay